Effective Date: January 12, 2026

Customers will accrue one (1) Credit for every $1 spent on the total qualifying purchase of both cannabis and non-cannabis products (net of discounts, returns, credits, delivery fees, and taxes) of DIME, when the transaction is rung under Customer’s Program Account, except as set forth in detail herein.

Customers can track Points via an online account accessed via the website using a secure login with a valid email. It may take up to 72 hours for points to be populated in an account.

There is no maximum on the amount of Points a Customer can earn.

Reward Credits Accrual Rate

From time to time, and in DIME’s sole discretion, DIME may offer other methods of accruing and redeeming Points. Any methods of accruing and redeeming Points are subject to these Terms and any additional terms listed on the website in connection with the description of the applicable Point accruing and redeeming method, if any (“Additional Terms”). Not all accrual activities will be available to all Customers. Accrual and/or redemption rates may vary from state to state where the Program is available, in DIME’s sole discretion. In the event of any conflict between these Terms and any Additional Terms, the Additional Terms shall control. We reserve the right, at any time in our sole discretion and without notice to you, to modify, suspend or discontinue the Program. We may also impose rules for and limits on membership to the Program or restrict your access to the Program without notice or penalty. You agree that, to the fullest extent allowed by applicable law, we will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Program.

Additional Accrual Methods

Credits cannot be redeemed in conjunction with any other promotion or discount. Credits will be applied toward an order subtotal only (prior to the applicability of any fees). Credits cannot be redeemed in part and any unused portion of a Credit will be forfeited if the Client does not redeem the full value of the Credit in one order. For example, if a Client earns a Credit of $10 and chooses to redeem the Credit on a $5 order, the full Credit is used on that order and cannot be redeemed on any subsequent order. Points are deducted from the Customer’s Rewards Account balance at the time of redemption.

Unless otherwise specified, Points can be redeemed in the following increments: 1 point = $; 5 points = $5; 10 points = $10 so on and so forth.

Redeeming Credits

Submission: Clients have six months to submit a Credit Redemption Report (the “Report”) when requested by DIME with all required fields completed. Clients have six months from the submission date of Report to redeem Credits on future invoices.

Please note that once we receive the report, it takes 3–5 days to process the credit.  Points will not be refunded with returns if Points were redeemed during such transaction. Points have no cash value and cannot be credited to a Rewards Account or redeemed for cash. Points are not valid on and cannot be redeemed for: (1) Previous purchases; or (2) taxes or processing charges. All redemptions are subject to applicable law. DIME IS NOT RESPONSIBLE FOR ANY POINTS THAT CANNOT BE REDEEMED IN ACCORDANCE WITH THE TERMS DUE TO RESTRICTIONS IMPOSED BY APPLICABLE LAW.

Points are non-transferable and can be redeemed only by the Customer associated with the Rewards Account. The Customer name on the Rewards Account must match the valid picture ID (driver’s license, passport, etc.) that matches the name printed on the Rewards Account presented at the time of purchase. If the ID does not correspond to the Rewards Account name, the Points cannot be redeemed.

Points must be redeemed in a single transaction and will be surrendered to DIME at the time of purchase. If the entire redemption amount is not used, any unused Points are forfeited. The unused Points cannot be credited to any Rewards Account, redeemed for cash or merchandise credit.

In the event of a dispute concerning a Customer's identity, the Customer will be declared the registered Rewards Account holder of the phone number associated with the Rewards Account, but only if that person meets all other eligibility criteria.

Lost or stolen Points will not be replaced. You agree that you are solely responsible for maintaining the confidentiality of your Rewards Account login information and are fully responsible for all activities that occur under your Rewards Account. You agree to immediately notify DIME of any unauthorized use, or suspected unauthorized use, of your Rewards Account or any other breach of security. DIME cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. DIME may suspend or terminate access to your Rewards Account in its sole and absolute discretion. In the case that your Rewards Account is terminated, these Terms shall remain, to the extent applicable, in full force and effect. Points cannot be sold or otherwise bartered.

DIME reserves the right to alter and/or discontinue the Program at any time without notice. If the total sale is greater than the Points being redeemed, Customer must provide payment prior to completing the transaction. Customer shall have the responsibility of ensuring that his or her Points are properly credited. If a Customer believes that Points were not properly accrued to his or her Rewards Account, the Customer must notify DIME and any claim for Points not credited accurately must be received by DIME within six (6) months of the date of claimed accrual of Points. DIME shall have no liability for any printing, production, typographical, mechanical, or other errors or for any delay or failure to credit Points to Customer’s Rewards Account.
Unless otherwise specified, Points can be redeemed in the following increments: 1 point = $; 5 points = $5; 10 points = $10 so on and so forth.

Redemption Process

Credits must be used within 6 months (180 days) from the date of Submission of Report or Credits will expire and they will be removed from your Rewards Account unless otherwise noted. Points cannot be reissued or redeemed after expiration.

Credits Expiration

Your enrollment in the Dime Wholesale Rewards & Credit Program (“Program”) is subject to these Terms, and the Dime Terms and Conditions, which we may update from time to time. By joining the Program, you agree to and are bound by the terms, conditions, policies, and notices contained in these Terms, and you acknowledge that information will be processed as set forth in Our Privacy Policy. If you do not agree to these Terms, do not enroll in the Program.

Terms & Conditions

Subject to the terms and conditions herein, the Program is automatically available to DIME wholesale Merchants, e.g., licensed Dispensaries and Distributors of cannabis and non-cannabis products and commercial merchants of non-cannabis products (“Customer”). The Program offers loyalty Rewards (“Rewards”) in which Customers accrue Credit(s) (“Credits”) on eligible orders and can redeem Credits on select Dime products on subsequent orders subject to certain terms and conditions. The Program will not be made available to all Customers, but only to select Customers as determined by Dime from time to time in its sole discretion.

Subject to eligibility requirements, no additional registration, enrollment, or information is required for participation in the Program. Credits will accrue automatically on eligible purchases by Customers. Customers must have an account in good standing with Dime. Credits accrue on a per-Order basis and can be redeemed on a per-Order basis only.

By participating in the Program, Customer will receive text/email communications from DIME. Customers may opt out of text/email communication at any time but will still remain part of the Program. By checking the box, providing a mobile phone number, and signing up for the Program, Customer consents to receive recurring marketing text and email messages at the phone number provided via an automatic delivery system and/or artificial/pre-recorded voice calls from DIME and its Affiliates. Consent is not required as a condition of any purchase. Message and data rates may apply.

Only one (1) Program Account per account/phone number/email address. Any person attempting to obtain or use more than one Program Account, phone number, email address, identity, registration, or log-in, may be disqualified from participating in the Program in DIME’s sole discretion. DIME is not responsible for any incorrect or inaccurate information supplied by any Customer. You represent and warrant that all registration information you submit is truthful and accurate and that you will maintain the accuracy of such information at all times. You may not create more than one Rewards Account. As part of the Program enrollment, you will be required to provide your name, date of birth, zip code, email address, and phone number.

AUTOMATIC PROGRAM ENROLLMENT

Program Accounts that have no qualifying activity (point accruals, redemption, or transactions) for more than 2 consecutive years will be considered inactive and subject to removal from the program at the discretion of DIME. A customer whose account was removed for inactivity may be re-enrolled at any time as a new Rewards Account.

Inactivity

Credits will not accrue for any canceled orders, whether canceled by Customer or Dime.

canceled orders

Program is subject to Dime’s selection of how Credits are accrued and may be earned and redeemed. Credits cannot be redeemed with any other promotion or combined to redeem more than one reward per order. Dime reserves the right to update at any time which items are eligible to accrue Credits for future purchases.

To cancel your Rewards Account, you can:
Email:
legal@dime.industries
Call: (844) 628-8640

Eligible Items; Restrictions

DIME is entitled to take any action it considers appropriate in its sole discretion, including removing or suspending your Rewards Account and canceling Points accrued if we detect any disqualifying activity concerning your Rewards Account including but not limited to:

(i) engaging in illegal or fraudulent activities;
(ii) supplying or attempting to supply false or misleading information, or making a misrepresentation to DIME;
(iii) selling, assigning, transferring, or acquiring, or offering to sell, assign, transfer or acquire any Points other than in accordance with these terms and conditions; or
(iv) excessive accruing of Points (via fraud or other means).

THE PROGRAM IS SUBJECT TO APPLICABLE LAW AND APPROVAL BY INDIVIDUAL U.S. STATES. DIME IS NOT RESPONSIBLE FOR ANY POINTS THAT CANNOT BE REDEEMED IN ACCORDANCE WITH THE TERMS DUE TO RESTRICTIONS IMPOSED BY APPLICABLE LAW. DIME RESERVES THE RIGHT TO DISCONTINUE THE PROGRAM, FOR ANY REASON, AT ANY TIME, WITHOUT NOTICE.

The DIME Entities are not responsible for: (a) misdirected, late, lost, garbled, unintelligible, damaged, stolen, non-delivered or postage-due communications or other Program-related materials whether caused by Customers, wireless carriers, Internet Service Providers (“ISP”) or unauthorized human intervention; (b) any damage to a Customer’s or other person’s computer system or digital device which is caused or occasioned by participating in the Program or attempting to redeem Points; (c) technical difficulties or failures of any kind including, but not limited to, lost, interrupted, inaccessible or unavailable networks, servers, satellites, Internet, digital device or wireless carriers, websites or other connections, availability or accessibility problems arising in connection with or over the course of the Program; (d) miscommunications, failed, jumbled, scrambled, delayed, dropped, interrupted, lost, non-delivered or misdirected computer, telephone, digital device, email, mobile or cable transmissions or hardware, software, program or programming malfunctions, failures or difficulties of any kind including, but not limited to: malfunctions, interruptions or disconnections in transmissions or connections, phone lines, network hardware or software, computers, equipment, programming errors, cable, satellite, cellular tower, or ISP or wireless carriers; (e) any technical malfunctions, failures or difficulties, printing errors, clerical, typographical or other errors in these Terms, any Program advertisement, on the Wallet or other materials; (f) any errors or failures of any kind, whether human, mechanical, clerical, electronic, interruption of power, digital, mobile or technical in nature, or unauthorized human intervention; (g) any incorrect or inaccurate information, whether caused by tampering or hacking, or by any equipment or programming associated with, or utilized in the Program, including, without limitation, redemptions that are submitted by automated computer programs or other illegitimate means; or (h) the incorrect or inaccurate capture of information or the failure to capture or loss of any information.

If you have any questions or concerns regarding the Program, please contact DIME at (844) 628-8640.

DIME reserves the right to terminate a Customer’s Program membership, and void any Points accumulated in such Rewards Account(s), if, in DIME’s sole discretion, the Customer appears to have violated any of the Terms or any applicable law, or earns Points via deception, forgery, fraud, or commit any other abuse of the Program.

DIME reserves the right to seek damages and other remedies from any such person to the fullest extent permitted by law. DIME reserves the right, without prior notice and at any time, to terminate the Program, in whole or in part, or modify or suspend the Program, or any portion thereof, in any way, if it determines, in its sole discretion, that the Program is impaired or corrupted or that fraud, breach of confidentiality, or technical problems, failures or malfunctions have destroyed or severely undermined the integrity and/or feasibility of the Program. DIME reserves the right, in its sole discretion, to cancel, change, modify or discontinue the Program, in whole or in part, including any terms, rules, features, benefits, rewards, conditions of participation, the Point accruing/accumulation ratio, the Point redemption policy, and the Point expiration policy, or any other aspect of the Program, in whole or in part, at any time, with or without advance notice, even though changes may affect the value of the Points and rewards already accumulated. DIME may make changes to any element of the Program to correct for typographical, printing, or other errors and you waive any rights relating to same. Any changes will become effective immediately upon posting the revisions. At all times, Customers are solely responsible for remaining knowledgeable about and in compliance with these Terms. Your use of Points after we post any changes constitutes your agreement to those changes and your agreement to be bound by any such revisions.

Only the type and quantity of Points described in these Terms will be awarded. This Section will survive any termination, discontinuation, or cancellation of the Program or your Rewards Account.

Additional Terms & Conditions