Dime Industries

frequently asked questions

Are you experiencing issues with your Official Dime Industries product? Please explore the following frequently asked questions before contacting us, if you still feel you may have an issue, please use the contact form to let us know.

Please always validate your Dime products on our website to ensure authenticity. If it does not validate, there is a great possibility your product is fraudulent. Stay safe, by only purchasing your cannabis products from a licensed retailer.

First, remove the tank from the battery. Next, on the underside of the tank, pull out the oval shaped positive pin a couple millimeters. Finally, reattach the tank to the battery and retry, the blinking should stop. 

Leaking occurs due to: being preheated without being hit, being exposed to heat (such as sunlight or being left in a hot car), also using your cart on too low of a battery very often. The cart will still be operational. Using an alcohol wipe, wipe the outside holes (where the oil is) to clean up the excess oil and sticky residue. 

 

If the cart has a severe leak, or you feel it has leaked due to other reasons, we will gladly handle an exchange for you, facilitated through the licensed retailer you purchased it from.

 

If an exchange Is required, please provide the dispensary’s information and a copy of the receipt in an email to: “support@dimeindustries.com” and we will coordinate the exchange.

 

Please note, leaks are preventable. Store your cart in a dark, cool place, such as the carrying case provided with all Dime battery’s. Please remember to always charge your battery and keep it green to help prevent any future leaks.  You should always store your device in the upright position if possible.

Do not expose the device to heat in excess of 95 degrees.

Overheat situations:
1. left in car
2. left in sun
3. store upside down

Excess oil, or any lint and dust that may collect from traveling with your device can be easily cleaned with rubbing alcohol and a cotton wipe.

Dime Industries uses lab grade stainless steel and quality glass, therefore if this product is dropped the product can break. For your safety, please discard the device if it is broken or damaged.  The best way to not break your device is to put it in the Dime Battery carrying case after every use.

It is best to store your device at room temperature and not expose it to any direct sunlight.  You should always store your device in the upright position if possible. The Dime Battery carrying case is a great place to store your device after every use.

Although this is not common, if clogged, please try to draw your device harder and longer, and if it lets go, you should not have any issues going forward. It is important to make sure you have fully charged your battery, as a low battery can cause clogging in your 1000mg tank.

Since it’s a disposable, there have been situations historically with these devices that users may lose the charge prior to finishing the material.

For that reason, in the unlikely event this happens, we’ve added a re-charge port on all of our disposable devices. Once you are done, you dispose and off to another one.

Note: Our 1000mg Tank version does have the connect and disconnect from the battery.

Although we highly recommend our battery, if using another 510 thread battery there are a couple of reasons why it may not work:

1.) If your existing battery is a “air draw” activated battery, it will NOT work. Our tank has the air holes exposed and will not activate an air draw battery

2.) Some batteries push up our positive pin, if so, please pull out the pin on your 1000mg tank to allow for proper contact to your battery.

3.) Our tank is larger, and sometimes DO NOT fit other 510 batteries and therefore not creating a connection.

4.) Some other batteries are too weak to power our larger device, and will not work

Obviously we want you to enjoy our tank, to get the full power of Dime. We do suggest our battery but most 510 batteries will make it “work”.

First, make sure you validate the product to make sure you have not fallen victim to a scam. Please visit the Official Product Validation page.

 

Please note all our official products’ packaging will have COAs on the side to reflect testing. You are also able to view them on our website under the Product Test Results section of our website..

We use negative -40 degree ethanol for our method of extraction, then it’s filtered and winterized and terp stripped for the final thin wipe distillate run.

Once we have pure cannabinoids, we reintroduce cannabis derived terps and a small amount of .2/.3% of botanical terps and add natural fruit derived terps to enhance the over all flavor/experience.

This is not common and may occur due to improper storage or use. If clogged, preheat the device by clicking on the button twice. A rainbow light will appear. Give it a few seconds before drawing a little harder and longer, it should unclog and no longer be an issue going forward. It is also important to be sure you have a fully charged battery, as a low battery can cause clogging.

Since it's disposable, there have been situations with similar devices that users have lost charge prior to finishing all the material.

 

For that reason, in the unlikely event this happens, we’ve added a re-charge port on all of our disposable devices for your convenience.

We highly recommend using our battery as our hardware was created to work in perfect unison with one another. If you choose to use a different 510 thread battery, there are a couple of reasons why it may not work:

 

1.) If your battery is an “air drawn” activated battery, one that does not have a button, it will NOT work. Our tank has the air holes exposed and will not activate an air drawn battery.

 

2.) Some batteries push up our positive pin, if so, please pull out the pin on your 1000mg tank to allow for proper contact to your battery.  Do not tighten the cart too hard onto the battery.  

 

3.) Our tank is larger, and sometimes DO NOT fit other 510 batteries and therefore not creating a connection.  You will get a blinking light on your battery if this is the case.

 

4.) Some other batteries are too weak to power our larger device, and will not work correctly.  You may get a little bit of smoke but not the full Dime experience.  All batteries used with the Dime Tank should be at least 3.7v. 

 

We want you to get the full power and experience of a Dime pen. We suggest using our battery but most 510 batteries will work.

Battery life is indicated on a device by a color change in the battery light ring.

 

Green light: 70-100%

Blue light: 30-70%

Red light: 30% and less

 

We recommend that once the light turns blue to get it to a charger.  Although the cart will still have plenty of hits left, constantly hitting the same tank on a low battery can cause leaking and clogging issues.

We use negative -40 degree ethanol for our method of extraction. It is then filtered, winterized and terpene stripped before the final wiped film distillation.  This results in the cleanest most potent product possible. 

 

Once we have pure cannabinoids, we reintroduce cannabis derived terpenes, a small amount of botanical and natural fruit derived terpenes to enhance the overall flavor and experience.

 

Our Live Reserve line is a mixture of High Terpene Extract and Liquid Diamonds.  This retains the natural profile of the strain while maintaining the high potency you expect from Dime.

For us to coordinate an exchange please provide the following information to support@dimeindustries.com

 

  • full contact information
  • licensed dispensary name
  • reason of exchange including photo of the device and validation number
  • receipt of purchase

 

Our official social handles are:

 

Instagram: @dime.industries

Tiktok: @dime.industries

Twitter: @dime_industries

www.dimeindustries.com