FAQs
Are you experiencing issues with your Official Dime Industries product? Please explore the following frequently asked questions before contacting us, if you still feel you may have an issue, please use the contact form to let us know.
Are you experiencing issues with your Official Dime Industries product? Please explore the following frequently asked questions before contacting us, if you still feel you may have an issue, please use the contact form to let us know.
Remove tank, pull out positive pin that is on the bottom of the Dime 1000mg Tank.
Due to unforeseen transportation and storage environments, leakage can occur to all tanks, however the cart is still operational. Additionally please make sure you are fully charging your battery. Low battery can add to leaking and clogging.
Note, care must be taken into not allowing the product to overheat under any condition.
Do not expose the device to heat in excess of 95 degrees.
Overheat situations:
1. left in car
2. left in sun
3. store upside down
Excess oil, or any lint and dust that may collect from traveling with your device can be easily cleaned with rubbing alcohol and a cotton wipe.
Dime Industries uses lab grade stainless steel and quality glass, due to this if product is dropped, product can break. For your safety, please discard the device if it is broken or damaged.
Always store your device in the upright position. Use the the battery case for storage and always store in a cool place away from natural sunlight.